Shipping Policy

Shipping Policy

Thank you for shopping with us! We take great care in processing and shipping your orders quickly and securely. Below you'll find everything you need to know about our shipping process.

Shipping Locations

We proudly ship to customers across Canada, the United States, and internationally. Whether you're just around the corner or across the globe, we aim to deliver.  We also offer free pickups in mt pearl, newfoundland.

Processing Time

Orders are typically processed within 1-3 business days after receiving payment. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

We offer several shipping options to best suit your needs:

  • Standard Shipping: This is our most affordable option, with delivery typically taking 5-10 business days for Canadian orders and 10-15 business days for international orders.
  • Expedited Shipping: Faster delivery, typically taking 3-7 business days within Canada or 5-10 business days to the U.S.
  • Express Shipping: Need it quickly? Choose Express Shipping for 1-3 business days delivery within Canada or 2-5 business days to the U.S.

Note: Delivery times may vary depending on your location, weather conditions, or other unforeseen factors. International shipping may be subject to customs processing times.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method. We aim to keep shipping affordable, and we offer discounted rates on select orders!

Packaging

We take extra care in packaging all our toys to ensure they arrive safely. All items are carefully packed in eco-friendly materials to protect the environment.

Order Tracking

Once your order has shipped, we will provide you with a tracking number via email so you can track your order every step of the way.

Customs, Duties, and Taxes

International customers may be subject to customs duties, taxes, or other fees depending on the destination country's regulations. These charges are the responsibility of the buyer and are not included in the shipping costs.

Damaged or Lost Shipments

If your order is damaged or goes missing during transit, please contact us as soon as possible. We'll work with the shipping carrier to resolve the issue and ensure you receive your order.

Contact Us

If you have any questions or concerns about shipping, please reach out to us at [email address] or call us at [phone number]. We're here to help!